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House Rules

CANCELLATION POLICY: 

Your appointments are very important to Sable & Siren Hair Co., as it is reserved especially for you! Our schedules are dedicated to our guests + their needs, but when we have a no-show or last minute cancellation we cannot fill that appointment for another person. As a result, we require at least 48 salon business hours notification via phone or email to cancel or reschedule an appointment. Any cancellation (including calling in sick), no-show or rescheduling less than 48 salon business hours of the original appointment time will be charged 50% for cancellations and 100% for same day or no-show to the card on file.  By booking an appointment with us at Sable & Siren Hair Co. you agree to these terms and conditions for all current and future appointments. Please advise, if you are running more than 15 minutes late, you may have to forfeit your appointment and the same fee will apply.

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CHILD/PET POLICY:

 

At Sable & Siren Hair Co., we do try to provide a relaxing environment for all guests in the salon. We ask that you make child/pet care arrangements and not bring your children/pets with you to your appointment. All children/pets are subject to elements of danger in a salon environment (sharp scissors, hot irons/tools, chemicals, etc.)  Please understand this is for the safety of everyone.

In addition, to ensure our guests have a one on one personalized experience with their stylists, guests who are not receiving services are not permitted to accompany you during your appointment unless medically necessary or for communication purposes.

Exchange and Return Policy

Thank you for choosing our products. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept unopened products within thirty days of purchase. Opened products can be exchanged for store credit. Please note that hair extensions are non-refundable. We appreciate your understanding and hope to continue serving you in the future.

All service sales are final. Our stylists thorough consultation process prior to your appointment are scheduled to allow you plenty of time to communicate your desires and expectations to ensure a favorable service outcome. Should your outcome not match your expectations, we are happy to make any minor adjustments that align with the original consultation + stylist within 7 days of the original service.

Please email us at info@sableandsirenhair.com with any concerns. Adjustments that altar the original plan, or are made more than 10 days after the original appointment, will require full payment.

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